Published: Mon, September 10, 2018
Money | By Bruce West

British Airways apologises after 380,000 customers hit in cyber attack

British Airways apologises after 380,000 customers hit in cyber attack

Finally, Cruz stated, "At the moment, our number one goal is contacting those customers that made those transactions to make sure they contact their credit card bank providers so they can follow their instructions on how to manage that breach of data".

British Airways contacted affected customers as soon as it found out data from its website and mobile app had been breached, its boss said on Friday. No passport or travel details were stolen.

As of Thursday evening, the airline had already contacted every customer whose data was stolen and said it will compensate them for any "financial losses suffered".

In an official statement via BBC, the airline said "The breach has been resolved and our website is working normally".

"We take the protection of our customers' data very seriously", he said.

The police and relevant authorities have also been notified.

Another BA customer, Stephanie Jowers, said she contacted the airline hours before the hack was announced to query a suspicious charge on her account but was not informed it could have been compromised.

Furious British Airways customers have been left having to cancel their credit cards after a 15-day data breach compromised around 380,000 card payments. The hack was not discovered until September 5 and has now been resolved, officials said.

She tweeted: "My bank... are experiencing extremely high call volumes due to this breach!"

"Atrocious that I had to find out about this via news and twitter", he tweeted. It is now vital that the company moves quickly to ensure those affected get clear information about what has happened and what steps they should take to protect themselves.

"We are deeply sorry for the disruption that this criminal activity has caused", the statement said.

Have you booked with the airline in the last few weeks?

The airline's recent data breach follows a massive incident that saw round 10 million records containing personal data of Dixons Carphone customers accessed.

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