Published: Sat, December 29, 2018
IT | By Emmett Cole

CenturyLink service disruptions continue, but ‘911 calls are completing,’ company says

CenturyLink service disruptions continue, but ‘911 calls are completing,’ company says

A CenturyLink outage that affected 911 emergency services throughout Washington state is being investigated by the federal government after stretching into a second day.

Officials in Jefferson Co. told 13 NEWS they were receiving reports of outages in the area.

"Its breadth and duration are particularly troubling", he said. The mobile phone alert, which was also mistakenly sent to people in OR, urged people to call a number with a 360 area code.

It also noted that text-to-911 services were unaffected by the outages.

KIRO's Gary Horcher at the King County Emergency Communications Center says millions of people in the Pacific Northwest and beyond have been dealing with this outage since early Thursday morning.

CNBC said customers from NY to California reported outages.

The Federal Communication Commission announced Friday afternoon it had launched an investigation into the outages.

A 911 outage also occurred in 2014 and lasted for about seven hours, according to previous Seattle Times reporting.

The outage has continued into Friday, prompting FCC chairman Ajit Pai to issue a statement calling for an investigation into the company's response. The company said about 8 p.m. Thursday that it expected to expected to have all services "fully restored within 4 hours".

The 911 dispatch center and emergency management in western Missouri's Johnson County were hit by the outage, county Emergency Management Director Troy Armstrong said on December 28.

In an emergency, try to dial 911 first, police say. A spokesman for Louisiana-based CenturyLink said he could not offer more than the information posted on Twitter at this point.

The loud message, accompanied by an emergency sound was this, according to "This is CRESA 911".

The Cochise County Sheriff's Office said their CenturyLink system had crashed, and they were redirecting all 911 and administration lines to the Douglas Police Department.

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