Published: Fri, December 07, 2018
IT | By Emmett Cole

Glitch on O2 data network causes panic among commuters

Glitch on O2 data network causes panic among commuters

Marielle Lindgren, chief executive of Ericsson UK and Ireland, said: "The faulty software that has caused these issues is being decommissioned". Work is now ongoing to fix the fault and customers are being encouraged to use wi-fi where possible.

The service status page of the O2 website added that "voice calls are working OK" and apologised for any inconvenience caused. O2 says technical teams are working "extremely hard to resolve this". "Our technical teams are working on the issue with high priority". "We'd encourage you to use WiFi wherever you can and we are really sorry".

One of the largest United Kingdom phone networks, O2, is investigating a network outage that has rendered mobile data inaccessible to the company's 25 million customers.

The outage was "caused by Ericsson-made software errors related to its packet switches, covering our customers nationwide", SoftBank explained.

Mobile network O2 and telecoms company Ericsson have issued a joint apology after millions of customers were unable to get online.

Other operators affected by the Ericsson software blip include Japanese operator SoftBank and GTA TeleGuam. The machines have been covered up until the issue is fixed.

While the expired certificate was present in software used by O2 and its parent Telefonica, the outage also rolled downstream to the likes of GiffGaff, Sky Mobile, TalkTalk, Lyca, and Tesco Mobile, who rely on O2's network for their services.

Attacks against mobile devices are growing more widespread and more sophisticated, requiring companies to adopt new tools, strategies, and best practices to safeguard their data assets.

The company said it would be closely monitoring data services over the coming days and promised to carry out a review to understand what went wrong. Here is what business professionals and mobile users need to know about 5G networks.

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